Terms of Service

Last Updated: November 8, 2025

1. Agreement to Terms

Welcome to Vantum Media. By accessing our website at vantummedia.com, booking a strategy call, or using our lead generation services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our services following the posting of any changes constitutes acceptance of those changes.

2. Services Description

Vantum Media provides lead generation and digital marketing services, including but not limited to:

• Meta (Facebook/Instagram) advertising campaign management
• Landing page creation and optimization
• Lead qualification and appointment booking
• CRM setup and automation
• Follow-up sequences via email and SMS
• Performance tracking and analytics
• Strategy consultation and optimization

Our services are designed to deliver qualified leads and booked appointments to your calendar. We aim to provide results within 12-24 hours of campaign launch, though actual results may vary based on industry, market conditions, and campaign parameters.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

Our services are intended for businesses and professionals seeking lead generation services. You must operate a legitimate business and comply with all applicable laws and regulations in your jurisdiction.

4. Account Registration and Security

To access certain features of our services, you may be required to provide information about yourself and your business. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or violates these Terms of Service.

5. Service Agreement and Payment Terms

Retainer and Ad Spend:

• Our monthly retainer covers strategy, creative development, campaign management, and optimization
• Ad spend is billed separately through your own Meta Ads account
• You maintain full ownership and control of your ad account
• Minimum ad spend requirements may apply depending on your industry and goals

Payment Terms:

• Retainer fees are billed monthly in advance
• Payment is due upon receipt of invoice
• Accepted payment methods: credit card, ACH transfer, or wire transfer
• Late payments may result in suspension of services
• Continued non-payment may result in termination and collection proceedings

Service Term and Cancellation:

• Services are provided on a month-to-month basis unless otherwise agreed
• Either party may cancel with 30 days written notice
• No refunds for partial months of service
• Outstanding balances remain due upon cancellation
• You retain ownership of all assets and data upon cancellation

6. Performance and Results

No Guaranteed Results:
While we strive to deliver exceptional results and have a track record of success, we cannot guarantee specific outcomes. Lead generation results depend on numerous factors including:

• Market conditions and competition
• Your industry and target audience
• Your offer and value proposition
• Ad spend budget and campaign duration
• Seasonal variations and economic factors
• Your sales process and closing ability

Performance Metrics:
We measure success through metrics such as:

• Number of qualified leads generated
• Cost per lead
• Appointment booking rate
• Show-up rate for appointments
• Return on ad spend (ROAS)

We provide regular reporting and transparency into campaign performance, but ultimately, conversion to paying customers depends on your sales process.

7. Client Responsibilities

To ensure the success of our services, you agree to:

• Provide timely access to necessary accounts and platforms
• Respond to lead inquiries in a timely and professional manner
• Attend scheduled strategy calls and meetings
• Provide feedback on lead quality and campaign performance
• Maintain sufficient ad spend budget for effective campaigns
• Comply with all applicable advertising laws and regulations
• Ensure your business practices align with Meta's advertising policies
• Provide accurate information about your business, services, and pricing

Failure to fulfill these responsibilities may negatively impact campaign performance and results.

8. Advertising Compliance

You represent and warrant that:

• Your business and advertising comply with all applicable laws
• You have all necessary licenses and permits to operate your business
• Your products/services are legal and comply with Meta's advertising policies
• You will not advertise prohibited products or services
• All claims made in advertising are truthful and substantiated
• You have rights to use any trademarks, images, or content provided

We reserve the right to refuse service or terminate campaigns that violate advertising policies or regulations.

9. Intellectual Property Rights

Our Property:
The Vantum Media website, content, features, and functionality are owned by Vantum Media and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Client-Provided Content:
You retain ownership of all content, materials, and intellectual property you provide to us. By providing content, you grant us a non-exclusive license to use, modify, and display such content solely for the purpose of providing our services.

Work Product:
Upon full payment, you receive ownership of:

• Ad creative and copy created specifically for your campaigns
• Landing pages built for your business
• Custom workflows and automation sequences
• All data and leads generated through campaigns

Templates, processes, and methodologies developed by Vantum Media remain our intellectual property.

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of our business relationship. This includes:

• Business strategies and marketing plans
• Financial information and pricing
• Customer data and lead information
• Proprietary processes and methodologies
• Any information marked as confidential

This obligation survives termination of services and continues for a period of two years thereafter.

11. Data Protection and Privacy

We take data protection seriously and comply with applicable privacy laws including GDPR and CCPA. By using our services, you acknowledge that:

• We will collect and process data as outlined in our Privacy Policy
• You have obtained necessary consents from leads for data collection
• You will handle lead data in compliance with privacy regulations
• We may use anonymized data for reporting and case studies

For full details on data handling, please refer to our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by law:

• Vantum Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you in the 3 months preceding the claim
• We are not responsible for lost profits, revenue, data, or business opportunities
• We are not liable for results or outcomes achieved through your sales process
• We are not responsible for decisions made by advertising platforms (Meta, Google, etc.)

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Vantum Media, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• Your use of our services
• Your violation of these Terms of Service
• Your violation of any applicable laws or regulations
• Your violation of third-party rights
• Content and materials you provide to us
• Your advertising campaigns and business practices

14. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that services will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of information
• Warranties regarding specific results or outcomes

15. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or pandemics
• War, terrorism, or civil unrest
• Government actions or regulatory changes
• Internet or telecommunications failures
• Third-party platform outages or policy changes (Meta, Google, etc.)

16. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms of Service
• Non-payment or late payment
• Fraudulent or illegal activity
• Violation of advertising platform policies
• Abusive or inappropriate conduct

Upon termination:

• Your right to use our services ceases immediately
• You remain responsible for all outstanding payments
• We will provide you with access to your data for 30 days
• Provisions regarding confidentiality, indemnification, and limitation of liability survive

17. Dispute Resolution

Informal Resolution:
If you have any concerns or disputes, please contact us first. We will attempt to resolve the issue informally through good-faith negotiation.

Arbitration Agreement:
If informal resolution fails, any dispute arising from these Terms of Service or our services shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify.

Class Action Waiver:
You agree that disputes will be resolved on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

18. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the state where Vantum Media is incorporated, without regard to conflict of law principles.

19. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other written agreements between us, constitute the entire agreement between you and Vantum Media regarding our services and supersede all prior agreements and understandings.

21. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by:

• Posting the updated terms on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

22. Contact Information

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.