Privacy Policy

Last Updated: November 8, 2025

1. Introduction

Welcome to Vantum Media ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vantummedia.com and use our lead generation services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Fill out forms on our website
• Book a strategy call or appointment
• Contact us via phone, email, or SMS
• Sign up for our services

Personal Information We Collect:

• Name (first and last)
• Email address
• Phone number
• Business name and details
• Industry information
• Marketing goals and challenges
• Any other information you choose to provide

Automatically Collected Information:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data and tracking pixels

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• To schedule and conduct strategy calls and appointments
• To provide lead generation services
• To communicate about our services
• To send appointment reminders and confirmations
• To deliver qualified leads to your calendar

Marketing Communications:

• To send promotional emails about our services
• To send SMS messages about appointments and updates
• To follow up on inquiries and quote requests
• To provide case studies and success stories
• To send newsletters and marketing content

Business Operations:

• To improve our website and services
• To analyze user behavior and optimize performance
• To respond to customer service requests
• To process transactions and payments
• To prevent fraud and enhance security

Advertising and Analytics:

• To run targeted advertising campaigns on Meta (Facebook/Instagram)
• To track ad performance and conversion rates
• To retarget website visitors with relevant ads
• To measure ROI and optimize campaigns

4. Tracking Technologies and Cookies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences
• Understand how you use our website
• Track conversions from our advertising
• Retarget you with relevant ads on social media
• Analyze website traffic and performance

Third-Party Tracking:

• Meta Pixel (Facebook/Instagram tracking)
• Google Analytics
• GoHighLevel tracking
• Other marketing and analytics tools

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers:

• GoHighLevel (CRM and communication platform)
• Meta/Facebook (advertising platform)
• Email service providers
• SMS service providers
• Calendar and scheduling tools
• Payment processors (if applicable)
• Analytics providers

Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers:
If Vantum Media is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted connections (SSL/TLS)
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain:

• Active lead data: Duration of service relationship plus 2 years
• Marketing communications data: Until you opt out or 3 years of inactivity
• Financial records: As required by law (typically 7 years)

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Opt-Out of Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to our SMS messages
• Contacting us directly
• Updating your preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to our services (appointment confirmations, service updates, etc.).

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete that information.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your rights

13. European Users (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access, correct, or delete your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing:

• Consent: You have given clear consent for us to process your personal data
• Contract: Processing is necessary to fulfill our service agreement with you
• Legitimate interests: Processing is necessary for our legitimate business interests

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top
• Sending an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.